Emergency Vets in Gloucester

## Summary Companion Care (Gloucester) Ltd describes itself as a locally owned practice, with an on-site operating theatre, in-house lab testing, and digital imaging (including X‑ray and ultrasound). Based on the latest reviews available to us, owners most often mention being seen quickly for pets that need it, and strong support around major or end-of-life decisions—one recent review describes extensive time given during a pet’s final weeks, and another describes close phone support before and after a cancer operation. Out-of-hours emergency care is stated to be provided by Wood Veterinary Group (with fees from £250). ## Services - **Surgery/operating theatre** (operating theatre listed on the website; reviews mention post-op care and “middle of the night emergency surgery” in one account). - **Dentistry** (listed on the website). - **Diagnostics on-site**: - **In-house laboratory** (biochemistry, haematology listed; plus “In-house Laboratory”). - **Blood pressure monitoring** (listed). - **Imaging**: **digital X‑ray** (listed) and **ultrasound** (listed). - **Hospitalisation facilities**: **hospital ward** and **isolation unit** (listed). - **Out-of-hours emergency arrangement**: out-of-hours are provided by **Wood Veterinary Group** (website statement). - Procedures mentioned in reviews include **luxating patella surgery**, and airway-related procedures described as **widening of the nares** and **soft palate trimming**. ## Pricing - **Out-of-hours emergency consultation fees**: stated as **starting from £250** (via Wood Veterinary Group). ## People - **Amaan (vet)**: repeatedly named in recent reviews for end-of-life support (“gave us all the time we needed”) and for cancer care including surgery and aftercare; owners also mention the team answering calls with worries and questions before and after an operation. - **Ben**: credited in one detailed review with performing procedures for **luxating patella** and **widening of the nares/soft palate trimming**, reported by the owner as successful. - **Jake**: described in multiple reviews as a key clinician; mentioned alongside Jess for “after care” during a case where a dog died despite treatment attempts. - **Jess and Zack**: mentioned positively (Jess specifically referenced for aftercare in one review). - **Front desk/reception team**: noted for being “polite,” “helpful,” and for helping with **insurance claims** and **making appointments** (review detail). ## Reviews **Google rating: 4.8 stars from 327 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Support through serious illness and end-of-life decisions**, including owners describing being given time, compassion, and ongoing help during a pet’s final weeks. - **Post-operative and ongoing communication**, with one owner describing frequent phone support before and after a cancer operation. - **Being seen quickly when a pet needs help**, specifically noted by a reviewer who says they are “very quick to see pets in need.” - **Complex procedures reported as successful**, including luxating patella and airway procedures (nares widening/soft palate trimming) described by one owner. - **Admin help that matters to owners**, such as assistance with insurance claims and appointment booking.

## Summary SPA Veterinary Services Ltd is a small-animal practice with a 24-hour emergency line and an RCVS Approved Graduate Development Practice status (VetGDP), with trained VetGDP Advisers supporting newly qualified vets. From the latest reviews, owners most often describe long-term continuity of use (often 10–50 years) and compassionate support around end-of-life care, including being given time and space to say goodbye. There are also signals of straightforward communication during consults (“open and honest”), alongside a contrasting report of a poor phone/reception interaction when trying to register and join a healthcare plan. ## Services - Small-animal veterinary care (website). - 24-hour emergency line for veterinary assistance (website). - End-of-life care described in reviews, including euthanasia support and allowing owners time with pets afterward. - Home euthanasia is referenced in one review, including organisation of the visit, injections, and ashes via phone. - Ashes/aftercare arrangements are referenced by multiple reviewers (collection mentioned). ## People - Reception/front-desk experience is mixed in the latest reviews: one owner describes a rude call handling registration/plan signup and an abrupt disconnection; another describes the practice being able to organise home euthanasia and ashes “with care and sensitivity” over the phone, but also reports being upset when questioned about whether payment had been made when collecting ashes. - Vets are repeatedly described (without names) as helping owners through euthanasia appointments by giving them time, explaining/supporting them through the process, and allowing private goodbyes. - One review highlights a vet being “open and honest” during an appointment, and another mentions the vet helping an owner feel comfortable bringing an elderly cat for check-ups. ## Reviews **Google rating: 4.8 stars from 473 reviews.** The clinic is most often reviewed for long-term client loyalty and support during difficult end-of-life moments, with a smaller number of recent complaints focused on front-desk communication. “Themes below are drawn from the latest written reviews available to us.” - Owners describe being given time and privacy to say goodbye during euthanasia visits, including being left with their pet afterward. - Several reviews mention thoughtful aftercare (including handling and presentation of pets after death, and ashes arrangements). - Appointments and communication: one owner notes being seen on time and found the vet “open and honest”; another mentions reassurance during elderly-cat check-ups. - A minority report negative reception/administrative experiences, including a complaint about rudeness and being cut off on the phone, and a separate complaint about being challenged about payment when collecting ashes.

## Summary Stroud Road Veterinary Surgery describes itself as an **independent clinic** founded by **Michael Stevenson**, set up as an alternative to larger corporate practices. The website highlights a **small surgery with up‑to‑date equipment for diagnostics, medicine and surgery**, and recent reviews repeatedly mention **clear explanations of treatment options and costs** before going ahead. Owners also describe the team handling **urgent and complex cases** (including a dog attack needing emergency care and next‑day surgery, and long-term management of multiple illnesses including chemotherapy), plus **end‑of‑life support** with keepsakes such as a **paw print and hair clipping**. ## Services - **Diagnostics, medicine, and surgery** (listed on the clinic website). - **Emergency care**: reviews describe emergency treatment after a dog was attacked, with surgery carried out the next day. - **Out-of-hours arrangements**: the website states that in severe emergencies, calls are diverted to **Wood Veterinary Group Out of Hours Service**. - **Complex/long-term case management**: one owner describes care for a dog with multiple conditions (including heart murmur, liver disease, gallbladder problems, anaemia and leukaemia), including **chemotherapy**. - **End-of-life care**: multiple reviews describe support around euthanasia, including follow-up kindness and returning **paw print and hair**. ## People - **Michael Stevenson (founder)**: owners repeatedly mention “Michael” explaining options and stages of treatment clearly, including discussing **process, prices and outcomes**, and guiding decisions through complex illness and end-of-life care. - **The wider team**: reviews describe staff providing **immediate reassurance in urgent situations** (e.g., following a dog attack), helping find **appointment times even when fully booked**, and supporting owners emotionally during euthanasia (including checking in on the owner’s wellbeing when collecting keepsakes). ## Reviews **4.9 stars from 89 reviews.** The latest written reviews are overwhelmingly positive and focus on communication, handling of difficult cases, and support during emotional situations. **“Themes below are drawn from the latest written reviews available to us.”** - **Clear, step-by-step communication**, including explaining treatment plans and **pricing/outcomes** before proceeding. - **Urgent care and surgery**: emergency treatment after a dog attack, followed by **operation the next morning**. - **Support through end-of-life decisions**, with specific mentions of being helped “from the very start,” and receiving **paw print and hair** afterwards. - **Capability with complex medical problems**, including one report of managing multiple chronic conditions and **chemotherapy**. - **Cost expectations**: several owners say charges (including medication and chemo) were **lower than expected** or “not over the top,” without specific figures provided.

## Summary Wood Veterinary Group Limited is set up for routine preventative care and common procedures, with owners specifically mentioning vaccinations and health checks, as well as a spay carried out at another branch in the same group. One review describes the waiting area as small but well lit, with enough separation space for stressed pets and higher placement areas for cat carriers. Clinic data also lists emergency veterinary services, but the exact out-of-hours arrangements aren’t described in the sources provided. Recent reviewers most often highlight how staff interact with both pets and owners—calm, friendly handling and reassurance—alongside long-term loyalty (including owners who say they’ve used the practice for many years). ## Services Based on the website/clinic data and the latest reviews, owners mention: - **Vaccinations and health checks** (e.g., cat vaccination + health check). - **Neutering surgery**: a **spay** is specifically referenced (performed at another branch within the group). - **Emergency veterinary services** are listed in the clinic data (no further detail provided on access/coverage). - **Support for rescue dogs and nervous pets** is mentioned in one review (focused on keeping dogs comfortable and putting owners at ease). ## People - **Jason** (role not stated): described as “extremely knowledgeable” by a long-standing client, who says he “puts my mind at ease” and helps keep their dogs (including rescue dogs) comfortable during visits. ## Reviews **Google rating: 4.7 stars from 114 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Preventative care experiences are frequently mentioned**, especially vaccinations and routine health checks for cats. - **Surgery mentioned with a positive outcome**: one owner reports multiple appointments and a spay, and says they’ve “always been happy with the service provided.” - **Handling and environment for anxious pets**: one review notes practical features in the waiting area (space to keep pets apart; higher spots for cat carriers), aimed at reducing stress. - **Owner reassurance and communication**: several reviews emphasise staff being supportive and helping owners feel at ease, including one that singles out Jason for reassurance and knowledge. - **Long-term use and repeat visits**: multiple owners describe using the practice for many years/decades and continuing to return.

## Summary Linnaeus Veterinary Ltd (trading as AAS Vets Ltd) is a small-animal practice with multiple branches and a stated 24/7, 365-day emergency service. The website highlights preventative care (including health checks, parasite control and weight management) alongside procedures such as neutering, dentistry and diagnostic imaging, and the clinic is listed as a veterinary nurse training facility. From the latest reviews available, owners commonly mention a clean practice environment and clear communication (including being kept updated during day procedures). One detailed account describes dental treatment that involved extractions, with aftercare and medications explained at collection. There is also a serious negative review alleging delayed referral/testing and poor outcomes, which conflicts with multiple other reviews describing sensitive handling and helpful explanations. ## Services Services and capabilities mentioned on the clinic website and/or in reviews include: - 24/7 emergency care (the site states availability 24 hours a day, 365 days a year); one review also mentions phone advice and after-hours emergency appointments - Consultations and annual health checks - Vaccinations - Flea and worm treatment - Microchipping - Neutering - Dental care (reviews specifically mention teeth cleaning/polishing and dental extractions, with aftercare and medication instructions) - Diagnostic imaging (listed on the website) - Laser therapy (listed on the website) - Orthopaedics (listed on the website) - Weight management and senior pet care (listed on the website) - Care for rabbits and exotic pets (listed on the website) - “Start of life” support for puppies/kittens (listed on the website) - Veterinary nurse clinics (listed on the website) Accreditations/standards mentioned on the website: - RCVS Practice Standards Scheme - ISFM (International Society of Feline Medicine) membership - Cat Friendly Clinic status is listed for some branches (levels vary by branch) ## Pricing - Preventative healthcare plan (“Pet Health for Life Plan”) listed as **from £18 per month** (only the “from” price is stated in the available website text). ## People No individual vets or nurses are named in the information provided. In reviews, owners most often describe: - Staff keeping them informed during procedures and explaining aftercare/medications in detail (reported in a dental case involving extractions). - Friendly reception and clinical teams (noted across multiple short reviews). - Clear explanations of what’s happening and why certain choices are recommended (one owner says openness helped them feel confident about decisions). ## Reviews **Google rating: 4.4 stars from 103 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Communication during treatment is a repeated positive: one owner describes being kept updated through the day for dental work and receiving detailed aftercare and medication guidance afterwards. - Clean, organised environment: reviewers mention a clean, airy waiting room; one review notes separate areas for cats and dogs when needed. - Emergency access is viewed as reassuring by at least one reviewer (mentioning phone advice and after-hours appointments). - Conflicting experiences: one recent detailed 1-star review alleges delayed testing/referral, a focus on upfront payment, and poor communication around a severely unwell cat, while several other reviews describe professional, sensitive care and helpful explanations. - Billing/collections tone is criticised in one older review, describing a first call that referenced debt collectors.