Woodlands Veterinary Clinic
#13 Vet in Gloucester, Gloucestershire
Woodlands Veterinary Clinic – Vets in Gloucester
Clinic Overview
Woodlands Veterinary Clinic has a 4.8★ Google rating from 59 reviews. Recent comments describe friendly reception staff and vets who are “kind” and “informative,” with examples including prompt appointments and help with a puppy. Reviews also describe the clinic as having modern, clean premises.
There is, however, a detailed negative review that says the practice “was taken over” and has since become harder to get appointments at, sometimes redirecting clients to a different branch, with complaints about unexpected charges and disputes over what was included in a pet plan (including difficulties cancelling).
Services
Services and situations explicitly mentioned in reviews include
- •General vet consultations, including for a puppy.
- •Urgent/emergency care (one reviewer says their dog was seen in an emergency even though they weren’t registered).
- •Rabbit care, including vaccinations.
- •A pet plan described as covering items like vaccinations and flea/worming (one reviewer disputes what was actually included).
- •Health checks mentioned as part of a pet plan.
Pricing
Specific prices mentioned in reviews
- •£64 charged for rabbit vaccinations (a reviewer states they believed vaccinations were included in their plan).
- •£50 bill received after what the reviewer describes as a very brief appointment.
Reviews
Google rating: 4.8★ from 59 reviews.
- •Friendliness and helpfulness: multiple reviewers mention kind/helpful vets and friendly receptionists; one describes staff as informative.
- •Being seen promptly when needed: examples include being seen promptly and being accommodated for an emergency even when not registered.
- •Clean, modern environment: one reviewer explicitly notes modern and clean premises.
- •Inconsistent experiences and concerns about changes after a takeover: one detailed review alleges the clinic became “money greedy” and harder to access after being “taken over,” including difficulty getting appointments, being sent to a different branch, and confusion/complaints about plan inclusions and cancellation.
- •Variation between vets: one reviewer says “most of the vets are lovely,” but found one vet standoffish and that their dog didn’t like her.
Animals Treated at Woodlands Veterinary Clinic
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Woodlands Veterinary Clinic
Opening Hours
Hours
Reviews for Woodlands Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 59 we track in total. Recent reviews may not be representative of overall sentiment.
Me
a week ago
Michelle Mackenzie
a month ago
Very kind and very helpful with our puppy
Naomi Walton
4 months ago
Cerys Dyke
5 months ago
Most of the vets are lovely! One of them can be a bit stand off ish and my dog isn't fussed on her. All the others are fab and the receptionists are always so friendly!
Cerys Dyke
2 months ago
Most of the vets are lovely! One of them can be a bit stand off ish and my dog isn't fussed on her. All the others are fab and the receptionists are always so friendly!
Bev Hibberd
11 months ago
Helpful staff and informative.
Lea Pope
2 years ago
take me back a year I would say incredible ( great vets amazing service ) ask me now I would say money greedy and poor service worst thing that happened to woodlands was to be taken over. Gone from 10 star rating to a 1 star. not very friendly people to approach, always a big ask for a apointment and when you do get one it’s not at your registered practice on both occasions I have been forced to travel out the way to Cheltenham which makes me think what’s the point of even being registered there if that’s the case. Be careful on what you sign up for we signed up for 2 rabbits to be on there promoted pet plan and we was told that vaccinations / flee worming etc are all included, unfortunately they skipped the flea/worming but did do there vaccinations at a cost of £64.00 even tho when I questioned and signed up to the pet plan I was told it was included. Did question this and have sent several emails to cancel the plan but have been ignored constantly now I could guarantee there would be no way to cancel it and I would be fixed into a 12 month plan even tho I asked to cancel within days of taken the plan out which by law is a 14 day cooling period Another fine example of how they have gone down hill is you call for a appointment ( my dog ) and get told there is nothing they can do as there is no appointments even tho you say you do want to see a vet asap they make things up I was told call back in two hours if the problem still insists.. I called back and all of a sudden they can fit us in for appointment same day again not at our registered vets but in Cheltenham. We thought if that’s the only way we will go there under the pet plan you get free health checks so only wanted to speak to the vet as I did when I got there it lasted 1 minute in the room to be told she don’t know what’s going on and can’t see a problem but maybe take a human hay fever tablet as it could be hayfever? And said I’m free to go ( hay ever in October ?) A day later they sent me a letter in the post ?again strange for a bill of £50 which we found very bizzare for me to be able to speak to the vet for 1 min and to be told she don’t know what’s up and told me I was free to go and If we was to be worried still in a week to call back.
Rosie Whittaker
2 years ago
We needed to go whilst on holiday in the area. We were seen promptly, the premises were modern and clean, the receptionists were very friendly and importantly, the vet we saw sorted out my dog.
Rachael Simpson
2 years ago
My dog loves these vets.
Cara Warner
2 years ago
Can't rate this vets highly enough, they saw our dog in an emergency situation and she wasn't even registered there, we're so kind and helpful. We are now registered with them and think they are fantastic! Everyone super friendly and so informative and helpful
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