Sundean Hartpury

Sundean Hartpury is part of Sundean Veterinary Group. The website highlights Pet Health Club® Plus (with consultations included), home visits, and an out-of-hours service, plus periodic offers such as a free health check or wellness screening for £60 and a 10% discount on pet travel with PetAir for registered clients.

From the latest reviews, owners most often describe

• •Clear explanations during consultations, including discussion of costs and, in one case, being directed to alternative comparable products when items were expensive.
• •Support for reactive pets, with staff offering to advise a suitable appointment if an animal struggles around others.
• •A dedicated room for end-of-life appointments, where owners could take their time saying goodbye.

Services

• •Consultations, including consultations covered as part of a Pet Health Club® Plus plan (as stated on the website).
• •Home visits (website).
• •Out-of-hours service (website; no further details provided).
• •End-of-life care: reviews mention a special room set up for euthanasia/last goodbyes.
• •General veterinary care for dogs and cats is referenced in reviews (e.g., treatment for a “poorly pooch” and visits with cats).

Pricing

• •Wellness screening: £60 (website promotion).
• •One reviewer felt the practice was “too pricey” and “higher price for everything,” while another review notes the vet explained some costs and suggested alternative products due to expense (no specific prices given in reviews).

People

• •Julie (reception) is named in a review and described as being patient and thorough when checking that a pet plan direct debit was correct.
• •Reception and clinical team are repeatedly credited (across reviews) with
• •Taking time with pets and keeping interactions calm (e.g., bringing a cat behind reception to be spoken to while the owner stepped out).
• •Explaining issues and options clearly, including some costs.
• •Helping families: one review describes staff engaging children by letting them listen to a heartbeat with a stethoscope and practice bandaging a soft toy.

Reviews

4.7 stars from 91 reviews. - Communication and time spent: owners mention thorough explanations of what the problem was and what would happen next, with time taken during appointments.

• •Handling cost concerns: one review praises staff for explaining costs and suggesting alternatives; another review says the clinic is more expensive than others.
• •Calm, accommodating visits: reviewers mention a calm environment and that the team can help plan appointments for reactive dogs.
• •End-of-life support: one recent review highlights a dedicated goodbye room and a non-rushed, considerate approach during a pet’s final visit.